Refund policy
Return Policy
Last updated: October 28, 2026
Trendtaco (www.trendtaco.com) sells print-on-demand apparel, accessories and home goods. Every item is printed, embroidered or produced to order, just for you, by our fulfillment partner Printful. Because nothing is pulled from existing stock, this policy explains when we can and can't accept returns, and how we fix problems. It matches our Returns & Exchanges page.
1. Returns for change of mind, size or preference
Because each item is made to order, we cannot accept returns or exchanges for change of mind, wrong size ordered, or color/style preference. Please check the size guide on each product page before ordering. If you're unsure about fit, email us before you order and we'll help.
2. Problems we will fix: defective, damaged, wrong or not received
We will replace your item, refund you, or issue store credit (your choice where possible) at no cost to you if your order:
- arrives with a printing, embroidery or manufacturing defect;
- arrives damaged;
- is the wrong item, size or color compared with what you ordered;
- is materially different from its description on our site; or
- never arrives (see section 4).
Time limit: please contact us within 4 weeks (28 days) of delivery.
3. How to make a claim
Reach out through our Contact form or email mrtrendtaco@gmail.com with:
- your order number;
- a short description of the problem; and
- clear photos showing the issue (and the label or tag, if relevant).
In most cases you won't need to send the item back. If we do need it returned, we'll tell you how and cover the return shipping. Please don't mail anything back without contacting us first, as unexpected packages can't be matched to an order.
4. Lost or late packages
Each order ships with tracking. If your package hasn't arrived, contact us within 30 days of the actual ship date (the ship date shown in your shipping/tracking confirmation email) and we'll work with the carrier and Printful to find it, or send a replacement or refund if it's lost.
If a package is returned to us because the shipping address was incomplete or incorrect, we're happy to reship it, but the reshipping cost is the customer's responsibility. If tracking shows a package was delivered to the correct address but you can't find it, please check with neighbors and your local carrier first. We'll then do our best to help, but we may not be able to replace packages confirmed delivered to the address you provided.
5. Cancellations and order changes
Orders usually go into production quickly. To cancel or change an order, including the shipping address, contact us within 24 hours of placing it. After production starts, we can't cancel or change the order. You'll get a full refund for any order we're able to cancel.
6. Sale and discounted items
Sale and discounted items are covered by the same rules: no change-of-mind returns, but we will always fix defective, damaged, wrong or lost orders.
7. Refunds
Approved refunds go back to your original payment method, usually within 5–10 business days. Your bank or card issuer may take a few extra days to post them. Shipping charges are refunded when the problem was our error. If you'd prefer store credit, just tell us.
8. Your legal rights
Nothing in this policy limits any rights you have under the consumer protection laws that apply to you. Customers outside the United States, including in the EU and UK, may have additional statutory rights. Where the law allows, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized. Where it does apply, we will honor it.
9. Contact
Questions? Email mrtrendtaco@gmail.com or use our Contact form.
Trendtaco LLC, New Jersey, USA